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Complaints - received 2016-17Corporate Complaints - 2016-17
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Download this file| CREATED YEAR | CREATED LGS QUARTER | CREATED MONTH | SLA YEAR | SLA QUATER | SLA MONTH | DU | SUBJECT | REASON | TYPE | OPEN DATE | SLA TARGET DT | CLOSED DT | SLA FLAG | OUTCOME |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2016 | Q1 | April | 2016 | Q1 | April | Commissioning Group | Assisted Travel | Complaint Stage 1 | Blue Badge Complaint | 10 Apr 2016 15:50:00 | 25 Apr 2016 09:00:00 | 22 Apr 2016 15:37:20 | In SLA | Complaint - Not Upheld |
| 2016 | Q1 | April | 2016 | Q1 | May | CSG - Benefits | Benefits | Complaint Stage 1 | Benefit Complaint | 19 Apr 2016 09:11:22 | 04 May 2016 09:11:31 | 19 Apr 2016 15:50:00 | In SLA | Complaint - Not Upheld |
| 2016 | Q1 | April | 2016 | Q1 | May | CSG - Benefits | Benefits | Complaint Stage 1 | Benefit Complaint | 22 Apr 2016 16:38:31 | 09 May 2016 16:38:49 | 22 Apr 2016 16:40:37 | In SLA | Case Resolved |
| 2016 | Q1 | April | 2016 | Q1 | May | CSG - Benefits | Benefits | Complaint Stage 1 | Benefit Complaint | 22 Apr 2016 16:39:43 | 09 May 2016 16:39:54 | 27 Apr 2016 09:31:00 | In SLA | Complaint - Partially Upheld |