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Complaints - received 2017-18Barnet Group Complaints - Q1 2017-18

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Team Service Delivery unit Division Stage No Due In Month No In Time % In Time No Upheld % Upheld No Partially Upheld % Partially Upheld No Not Upheld % Not Upheld
Repairs Repairs & Estates LANDLORD SERVICES Barnet Homes 1 66 66 100% 27 41% 13 20% 26 39%
Gas Repairs & Estates LANDLORD SERVICES Barnet Homes 1 134 134 100% 116 87% 3 2% 15 11%
Caretaking Repairs & Estates LANDLORD SERVICES Barnet Homes 1 6 5 83% 3 50% 3 50% 0 0%
Grounds Maintenance Repairs & Estates LANDLORD SERVICES Barnet Homes 1 0 0 n/a 0 n/a 0 n/a 0 n/a