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Complaints - received 2017-18LBB Complaints - Q1 2017-18
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Download this file| CREATED YEAR | CREATED LGS QUARTER | CREATED MONTH | SLA YEAR | SLA QUATER | SLA MONTH | Delivery Unit | SUBJECT | STAGE | TYPE | OPEN DATE | SLA TARGET DT | CLOSED DT | SLA FLAG | OUTCOME |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2017 | Q1 | April | 2017 | Q1 | April | Commissioning Group | Assisted Travel | Complaint Stage 1 | Blue Badge Complaint | 11 Apr 2017 13:25:06 | 27 Apr 2017 13:30:14 | 03 May 2017 14:43:00 | Outside SLA | Complaint - Upheld |
| 2017 | Q1 | April | 2017 | Q1 | May | CSG - Benefits | Benefits | Complaint Stage 1 | Benefit Complaint | 27 Apr 2017 11:02:48 | 12 May 2017 11:03:05 | 28 Apr 2017 11:40:00 | In SLA | Complaint - Partially Upheld |
| 2017 | Q1 | April | 2017 | Q1 | May | CSG - Benefits | Benefits | Complaint Stage 1 | Benefit Complaint | 19 Apr 2017 15:41:00 | 04 May 2017 15:41:00 | 28 Apr 2017 14:04:00 | In SLA | Complaint - Not Upheld |
| 2017 | Q1 | April | 2017 | Q1 | May | CSG - Benefits | Benefits | Complaint Stage 1 | Benefit Complaint | 18 Apr 2017 20:43:00 | 04 May 2017 09:00:00 | 02 May 2017 13:22:00 | In SLA | Complaint - Partially Upheld |