The client surveys involve client interviews that give evidence for the quality of service UKTI provides to business. It is completed by an independent market research company specialising in business surveys. The survey is based on independent telephone interviews with a sample of users of UKTI’s services. All our client survey interviews are voluntary. Clients are guaranteed anonymity, which removes any bias in the way they respond to questions.
The non-user surveys involved interviews with 300 exporters who have never used UKTI Services. It captures evidence on usage of non-UKTI export support, and measures the extent to which firms encounter barriers that give rise to the need for such services.