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% of Concerns responded to 'In Time' *This indicator has been discontinued
% of Adult Complaints responded to 'In Time'
% of EIR reviews responded to 'In Time'
% of LGSCO cases responded to 'In Time'
% of FOI reviews responded to 'In Time'
% of ICO cases responded to 'In Time'
% of Child Complaints responded to 'In Time'
% of 4Cs Complaints responded to 'In Time'
Number of EIR reviews responded to 'In Time'
Number of ICO cases responded to 'In Time'
% of Housing Ombudsman cases responded to 'In Time'
Number of FOI reviews responded to 'In Time'
% of Rights of Individuals responded to 'In Time'
% of Requests for Information responded to 'In Time'
Number of Requests for Information responded to 'In Time'
% of ST1 complaints responded to within 5 days A complaint is 'any expression of dissatisfaction, however made, from a member of the public about the level or nature of a council service, policy...
% of Grade 1 4Cs Complaints responded to 'In Time'
Number of Rights of Individuals requests responded to 'In Time'
Record of customer contact with Customer Enquiry Unit and other DSA branches excluding Chief Executive's Office.
Archive of details of non-official correspondence.