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How are we doing? HMRC’s performance

Report on HMRC's performance We look at a range of compliance, operational and customer service measures throughout the year to assess our performance.

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage. Source: Cabinet Office (CO) Publisher: DCLG...

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

WFD Cycle 2 DO Rivers Classification

This dataset is a subset of the "WFD Classification Status Cycle 2" product. It contains summary data for the element dissolved oxygen (DO) for river water bodies, as used in the classification for...

Planning casework service

Holds records relating to the Inspectorate's processing of planning\enforcement\listed building\conservation area consent\lawful development certificate\advertisement appeals where the decision is...

Spend over £250 at the Planning Inspectorate

A monthly updated list of the Planning Inspectorate's spend on goods and services of £250 or more as part of the Government's commitment to transparency in expenditure from August 2012. Spend...

Spend over £500 at the Planning Inspectorate

A monthly updated list of the Planning Inspectorate's spend on goods and services of £500 or more as part of the Government's commitment to transparency in expenditure.

Planning and Operations

Includes casework, monitoring technical information

Do it Online service requests (Data Unvalidated)

Do it Online service requests (Data Unvalidated) *This indicator has been discontinued.

GPC Spend over £250 at the Planning Inspectorate

A monthly updated list of the Planning Inspectorate's GPC spend on goods and services of £250 or more as part of the Government's commitment to transparency in expenditure from August 2012....

GPC spend over £500 at the Planning Inspectorate

A monthly updated list of the Planning Inspectorate's GPC spend to the value of £500 or more as part of the Government's commitment to transparency in expenditure. Please note that should there...

Internal Audit Plan

List of internal audits planned by year.

Estates Cost Plans

Financial cost options for the implementation of estates related activity.

Design Plan Units

A Spatial dataset. This dispersed dataset shows information on forest plan coverage, approval and expiry on the Public Forest Estate.

Estates Cost Plans

Financial cost options for the implementation of estates related activity.

Forest Plans England

This scheme is now closed. Forest Plans have been introduced for landowners who are planning to carry out felling, restocking and thinning in their woodlands over a 20 year period. The Forestry...

Planning Inspectorate - Planning Appeals Casework

The data in this data set covers the last 5 rolling years for appeals with a decision date. Appeals currently in progress and those which have been withdrawn or turned away are not...

Primary Authority Inspection Plans

A list of the number of Primary Authority Inspection Plans that the FSA has commented on. includes timescales and names of the Primary Authorities

Personal Equity Plans (PEP)

Data on Personal Equity Plans (PEP)

HMRC Departmental Improvement Plan

This Departmental Improvement Plan sets out what is intended to deliver the long term health and success of the department. The Plan is based around the following critical themes of...