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% of external calls answered within 20 seconds - CYCPerformance Indicator : CFD03a

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KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
CFD03a	% of external calls answered within 20 seconds - CYC	91.90 %	Percentage	2014/2015_Q1	2014-04-01	2014-06-30	Quarterly
CFD03a	% of external calls answered within 20 seconds - CYC	91.27 %	Percentage	2014/2015	2014-04-01	2015-03-31	Quarterly
CFD03a	% of external calls answered within 20 seconds - CYC	92.64 %	Percentage	2014/2015_Q2	2014-07-01	2014-09-30	Quarterly
CFD03a	% of external calls answered within 20 seconds - CYC	92.42 %	Percentage	2014/2015_Q3	2014-10-01	2014-12-31	Quarterly