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YCC % Calls answered in 20 seconds - TOTALPerformance Indicator : YCC117

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KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
YCC117	YCC % Calls answered in 20 seconds - TOTAL	26.50 %	Percentage	2013/2014_Q1	2013-04-01	2013-06-30	Weekly
YCC117	YCC % Calls answered in 20 seconds - TOTAL	42.50 %	Percentage	2013/2014	2013-04-01	2014-03-31	Weekly
YCC117	YCC % Calls answered in 20 seconds - TOTAL	32.90 %	Percentage	2013/2014_Q2	2013-07-01	2013-09-30	Weekly
YCC117	YCC % Calls answered in 20 seconds - TOTAL	51.60 %	Percentage	2013/2014_Q3	2013-10-01	2013-12-31	Weekly