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Formal Complaints about the Food Standards AgencyFormal Complaints about the Food Standards Agency 2021
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Download this file| ComplainantCategory | Stage | ComplaintDetails | DateComplaintReceived | DateAcknowledged | OriginalDueDateForResponse | DateFinalResponseSent | FormalNotificationOfInvestigationByThePHSO | FormalNotificationOfOutcomeByThePHSO | Outcome | Workingdaystakentorespond | Improvementsmadeasaresultofcomplaint |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Food Business Operator | 1 | Several issues relating to service delivery partner staff | 03/03/2021 | 11/03/2021 | 31/03/2021 | 16/04/2021 | Not set | Not set | Partially Upheld | 30 | Review of Standard Operating Procedures and management action taken |
| Other | 1 | Export certification issues | 17/03/2021 | 23/03/2021 | 16/04/2021 | 18/05/2021 | Not set | Not set | Not Upheld | 41 | Steps taken to improve communication |
| Member of public | 1 | Cat food product recall | 19/06/2021 | 23/06/2021 | 17/07/2021 | 17/07/2021 | Not set | Not set | Partially Upheld | 20 | Action taken to ensure standards of response are upheld, including briefing to staff |
| Farmer | 1 | FSA telephony system | 17/06/2021 | 21/06/2021 | 15/07/2021 | 21/07/2021 | Not set | Not set | Partially Upheld | 24 | Review of provisions to ensure appropriate wait times |