Next step customer satisfaction and progression surveys

• Published by: Department for Education
• Last updated: 12 October 2012
• Topic: Society
• Licence: Open Government Licence

Summary

Satisfaction and progression survey data for customers of Next Step collected one month (satisfaction) and six months (progression) after the adviser session (September 2011 - March 2012). Survey research conducted among Next Step careers service customers receiving the telephone and face-to-face advice service. Examines customer satisfaction with the service and their progression subsequent to their call or meeting with an adviser. The survey was conducted by telephone.

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Data links

Link to the data	Format	File added	Data preview
Next step progression survey data (six months after adviser session)	XLS	12 October 2012	Not available
Next step satisfaction survey data (one month after adviser session)	XLS	12 October 2012	Not available

Supporting documents

Link to the document	Format	Date added
Next step satisfaction and progression surveys: annual report (September 2011 - March 2012 fieldwork)	PDF	12 October 2012

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