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NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

Publisher
Cabinet Office
Updated
7 January 2014
Topic
Government
Licence
UK Open Government Licence (OGL)

Summary

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage. Source: Cabinet Office (CO) Publisher: DCLG Floor Targets Interactive Geographies: County/Unitary Authority, Government Office Region (GOR), National Geographic coverage: England Time coverage: 2008/09

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Data XLS – 9/2/2010

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