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National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - June 2013
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Download this file| June 2013 - The National Archives - Customer Feedback and Complaints | ||||||
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| Summary of Complaint | How received | When Received | Internal ref | Comp ref | Background Information | Action taken and response to complaint |
| Download contained three blank pages. The complainant tried to contact us by email and telephone but received no reply | 8.6.13 | 3016 | Comp ref: 334 | Users can download copies of digitised records | We apologised for the lack of response and re-sent the complete order by email. | |
| The complainant raised a number of concerns relating to staff and records. | Letter | 11.6.14 | 3022 | Comp ref: 335 | Complainant had visited The National Archives over a number of years and had encountered a number of problems | All documents mentioned by the complainant were checked and where required they were re-tagged, re-ordered and re-covered. Concerns relating to staff were investigated according to our internal procedures. |
| The complainant raised concerns regarding the quality of two paid searches | Telephone | 21.6.15 | 3023 | Comp ref: 336 | Complainant had commissioned paid searches to research a merchant seamans service | There had already been a review carried out in to the quality of the search. Internal Review was carried out, which upheld the original decision but had a recommendation to make. Complainant still dissatisfied and asked the ICR to review the case. |