National Archives Customer Feedback and Complaints
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|June 2013 - The National Archives - Customer Feedback and Complaints
|Summary of Complaint
|Action taken and response to complaint
|Download contained three blank pages. The complainant tried to contact us by email and telephone but received no reply
|Comp ref: 334
|Users can download copies of digitised records
|We apologised for the lack of response and re-sent the complete order by email.
|The complainant raised a number of concerns relating to staff and records.
|Comp ref: 335
|Complainant had visited The National Archives over a number of years and had encountered a number of problems
|All documents mentioned by the complainant were checked and where required they were re-tagged, re-ordered and re-covered. Concerns relating to staff were investigated according to our internal procedures.
|The complainant raised concerns regarding the quality of two paid searches
|Comp ref: 336
|Complainant had commissioned paid searches to research a merchant seamans service
|There had already been a review carried out in to the quality of the search. Internal Review was carried out, which upheld the original decision but had a recommendation to make. Complainant still dissatisfied and asked the ICR to review the case.