Back to dataset

National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - Feb 2015

You're previewing the first 4 rows of this file.

Download this file
February 2015 - The National Archives - Complaints
Summary of Complaint How received When Received Case ref Background Information Action taken and response to complaint
Not set Not set Not set Not set Not set Not set
The complainant was dissatisfied with the noise level in the Quiet Area of the Research and Enquiries Room, as a group of students were working there Not set 6.2.15 7958 There is an area set aside for quiet study in the Research and Enquiries Reading Room We met with the complainant to discuss their concerns and discussed the usage of the area with colleagues that were leading the party. A solution has been agreed to address this specific issue.
The complainant was dissatisfied with the legibility of a PROB 11 will ordered from our Digital Downloads Department Not set 8.2.15 7972 Offsite users can search our Digital Downloads Service to locate and download digital copies of our records on payment of fee We apologised for any inconvenience caused and the document was rescanned and a copy sent to the complainant.