Back to dataset

National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - April 2013

You're previewing the first 4 rows of this file.

Download this file
April 2013 - The National Archives - Customer Feedback and Complaints
Summary of Complaint How received When Received Internal ref Comp ref Background Information Action taken and response to complaint
The complainant visited and a document was wrongly produced - staff were alerted and the correct document was produced after the complainant went back to staff after waiting an hour Email 4.4.13 2576 Comp Ref: 315 Users can order original records to view in the reading room. These are produced from the repositories We apologised for the time it took to correct the mistake and explained the process in detail.
Document partially opened after an FOI review - but was not available to view on date started. Email 9.4.13 2625 Comp Ref: 316 Records that are opened following an FOI review need to be processed and made available The redacted copy was made available for inspection.
Reader registration system time-consuming and unnecessarily bureaucratic Letter 11.4.13 2628 Comp Ref: 317 Users wanting to view original records require a reader's ticket We apologised for the inconvenience and explained the changes being made to streamline the process.