Back to dataset

National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - Apr 2015

You're previewing the first 4 rows of this file.

April 2015 - The National Archives - Complaints
Summary of Complaint	How received	When Received	Case ref	Background Information	Action taken and response to complaint
Arrived to find that we closed at 1700hrs on the Thursday before Easter. Reader had checked website before visiting	Email	4.4.15	8369	The National Archives was closed over the Bank Holiday weekend, and closed at 1700 hrs on Thursday	We explained that there was a news article on the website from 1 April detailing the closure details. The complainant gave us details of what they were going to research and as a gesture of good will, we checked a record to confirm the information was not present.
The complainant was disappointed with the format that a reply to an enquiry was received in.	Email	22.4.15	8492	Users can request that closed records are reviewed under FOI. A written response is supplied in all cases explaining a decision.	We apologised for the inadvertent error. We immediately re-sent the file in our standard format that could be accessed.
The complainant was dissatisfied that the Red lists are being removed from the Reading Room.	Your Views	24.4.15	8519	The paper catalogues (Red lists) are no longer updated and up to date information can be located through Discovery	We explained the reasons why some of the Red lists are being removed and how to access the information and download the results using Discovery, our online Catalogue.