Back to dataset

National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - Apr 2015

You're previewing the first 4 rows of this file.

Download this file
April 2015 - The National Archives - Complaints
Summary of Complaint How received When Received Case ref Background Information Action taken and response to complaint
Arrived to find that we closed at 1700hrs on the Thursday before Easter. Reader had checked website before visiting Email 4.4.15 8369 The National Archives was closed over the Bank Holiday weekend, and closed at 1700 hrs on Thursday We explained that there was a news article on the website from 1 April detailing the closure details. The complainant gave us details of what they were going to research and as a gesture of good will, we checked a record to confirm the information was not present.
The complainant was disappointed with the format that a reply to an enquiry was received in. Email 22.4.15 8492 Users can request that closed records are reviewed under FOI. A written response is supplied in all cases explaining a decision. We apologised for the inadvertent error. We immediately re-sent the file in our standard format that could be accessed.
The complainant was dissatisfied that the Red lists are being removed from the Reading Room. Your Views 24.4.15 8519 The paper catalogues (Red lists) are no longer updated and up to date information can be located through Discovery We explained the reasons why some of the Red lists are being removed and how to access the information and download the results using Discovery, our online Catalogue.