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National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - Sept 2013

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September 2013 - The National Archives - Customer Feedback and Complaints
Summary of Complaint How received When Received Internal ref Comp ref Background Information Action taken and response to complaint
The complainant raised three points in relation to the publishing of legislation Email 4.9.13 3625 Comp ref: 358 Legislation web site publishes legislation, revised and as enacted 1267- present We explained what work is being carried out in relation to the three points raised.
Transcription errors on Find my Past led to failed searches Your Views 9.9.13 3643 Comp ref: 359 Soldiers records from 1660 to 1914 have been digitalised and can be searched online We apologised for the inconvenience and contacted Find my Past to get the errors corrected.
Arrived at the archives on bank holiday Saturday and found that we were closed Email 16.9.13 3698 Comp ref: 360 The National Archives closes over bank holiday weekends – the closure information is displayed on the web site We apologised for the inconvenience and explained where the opening information could be found and offered records advice.