National Archives Customer Feedback and Complaints
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|September 2013 - The National Archives - Customer Feedback and Complaints
|Summary of Complaint
|Action taken and response to complaint
|The complainant raised three points in relation to the publishing of legislation
|Comp ref: 358
|Legislation web site publishes legislation, revised and as enacted 1267- present
|We explained what work is being carried out in relation to the three points raised.
|Transcription errors on Find my Past led to failed searches
|Comp ref: 359
|Soldiers records from 1660 to 1914 have been digitalised and can be searched online
|We apologised for the inconvenience and contacted Find my Past to get the errors corrected.
|Arrived at the archives on bank holiday Saturday and found that we were closed
|Comp ref: 360
|The National Archives closes over bank holiday weekends the closure information is displayed on the web site
|We apologised for the inconvenience and explained where the opening information could be found and offered records advice.