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National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - Sept 2013
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Download this file| September 2013 - The National Archives - Customer Feedback and Complaints | ||||||
|---|---|---|---|---|---|---|
| Summary of Complaint | How received | When Received | Internal ref | Comp ref | Background Information | Action taken and response to complaint |
| The complainant raised three points in relation to the publishing of legislation | 4.9.13 | 3625 | Comp ref: 358 | Legislation web site publishes legislation, revised and as enacted 1267- present | We explained what work is being carried out in relation to the three points raised. | |
| Transcription errors on Find my Past led to failed searches | Your Views | 9.9.13 | 3643 | Comp ref: 359 | Soldiers records from 1660 to 1914 have been digitalised and can be searched online | We apologised for the inconvenience and contacted Find my Past to get the errors corrected. |
| Arrived at the archives on bank holiday Saturday and found that we were closed | 16.9.13 | 3698 | Comp ref: 360 | The National Archives closes over bank holiday weekends the closure information is displayed on the web site | We apologised for the inconvenience and explained where the opening information could be found and offered records advice. |