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National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - Oct 2014
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Download this file| October 2014 - The National Archives - Complaints | |||||
|---|---|---|---|---|---|
| Summary of Complaint | How received | When Received | Case ref | Background Information | Action taken and response to complaint |
| Not set | Not set | Not set | Not set | Not set | Not set |
| The complainant was concerned that some solider records are missing from Find my Past content relating to WO 97 and other records | Your Views | 2.10.14 | 6208 | The National Archives uses commercial partners to digitise our records and increase access | We contacted the complainant to get the details of the missing records and consulted with Find my Past to investigate the concerns |
| The complainant ordered a copy of a map and was expecting reported document damage to be repaired prior to copying | 9.10.14 | 7184 | Users can order copies of our records from our Document Services Department | We explained that the document was copied as promised and that the work to repair the damage would be completed once the copy had been produced. The record has been sent for repair. |