Back to dataset

National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - May 2013

You're previewing the first 4 rows of this file.

Download this file
May 2013 - The National Archives - Customer Feedback and Complaints
Summary of Complaint How received When Received Internal ref Comp ref Background Information Action taken and response to complaint
Arrived for a visit on the Saturday before a bank holiday to find that we were closed Email 4.5.13 2844 Comp Ref: 327 The National Archives was closed over the bank holiday weekend We apologised for the wasted visit and explained where the closure information is displayed.
Complainant was informed refund would be processed in 5 days – this was not the case Email 13.5.13 2863 Comp Ref: 328 Not set Refund was authorised and we apologised for the delay in refunding monies.
Not able to Advance order records as readers ticket had expired. During visit ordered records took longer than the stated delivery time Email 16.5.13 2857 Comp Ref: 329 Users with valid readers tickets can order records in advance We explained why we have such mechanisms in place and gave details of changes we are making. We apologised for the slow delivery of record and as a gesture of good will supplied a small number of images.