Back to dataset

Benefits % calls answered in 20 seconds - TOTALPerformance Indicator : YCC157

You're previewing the first 4 rows of this file.

KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
YCC157	YCC % calls answered in 20 seconds - Benefits TOTAL	33.10 %	Percentage	2013/2014_Q1	2013-04-01	2013-06-30	Weekly
YCC157	YCC % calls answered in 20 seconds - Benefits TOTAL	43.70 %	Percentage	2013/2014	2013-04-01	2014-03-31	Weekly
YCC157	YCC % calls answered in 20 seconds - Benefits TOTAL	47.10 %	Percentage	2013/2014_Q2	2013-07-01	2013-09-30	Weekly
YCC157	YCC % calls answered in 20 seconds - Benefits TOTAL	48.80 %	Percentage	2013/2014_Q3	2013-10-01	2013-12-31	Weekly