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Performance Indicator : YCC157

Benefits % calls answered in 20 seconds - TOTAL

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KpiId KpiName Value DataType Period StartDate EndDate CollectionFrequency
YCC157 YCC % calls answered in 20 seconds - Benefits TOTAL 33.10 % Percentage 2013/2014_Q1 2013-04-01 2013-06-30 Weekly
YCC157 YCC % calls answered in 20 seconds - Benefits TOTAL 43.70 % Percentage 2013/2014 2013-04-01 2014-03-31 Weekly
YCC157 YCC % calls answered in 20 seconds - Benefits TOTAL 47.10 % Percentage 2013/2014_Q2 2013-07-01 2013-09-30 Weekly
YCC157 YCC % calls answered in 20 seconds - Benefits TOTAL 48.80 % Percentage 2013/2014_Q3 2013-10-01 2013-12-31 Weekly

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