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Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Labour Productivity

Output per hour, output per job and output per worker for the whole economy and a range of industries. Includes estimates of unit labour costs. Source agency: Office for National...

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Index of Production

Measures the volume of production at base year prices for the manufacturing, mining and quarrying and energy supply industries. These are seasonally adjusted figures on the index of output of the...

Wood Production and Trade

Provisional UK statistics on timber removals, deliveries, production of primary wood products and trade in wood and wood products. Source agency: Forestry Commission Designation: National...

Production of Processed Milk

The latest national statistics produced by Defra on UK production of processed milk (condensed milk and milk powders). Source agency: Environment, Food and Rural Affairs Designation: National...

Buchan Daily Production Data

The Buchan Field production data is monthly by well and latterly daily by well, and was provided by Repsol Sinopec - the Buchan Field Operator. Daily production data by well can be reported and...

Buchan Monthly Production Data

The Buchan Field production data is monthly by well and latterly daily by well, and was provided by Repsol Sinopec - the Buchan Field Operator. Daily production data by well can be reported and...

Customer Service Quarterly KPI Underlying Data Q1 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

Spend over £25,000 in HM Revenue & Customs

The spreadsheets below set out monthly details of HMRC’s and Revenue and Customs Digital Technology Services Limited (RCDTS) spending with suppliers covering transactions over £25,000. RCDTS was...

NI Water's AIR to NIAUR regarding Key Outputs Customer Service - 2

NI Water's Annual Information Return submission to NIAUR regarding Key Outputs Customer Service - 2

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

Defra annual record of Sustainable Consumption and Production statistical enquiries received in the Enviro inbox

Annual figures relating to number & type of queries coming into Enviro inbox on sustainable consumption and production. There are 4 tabs: short description of query; query by type of...

HM Revenue and Customs real time data page for energy consumption

Real time energy consumption data for the HM Revenue and Customs headquarter building. 100 Parliament Street, Whitehall.

Motor vehicle production

Data on the production of passenger cars and commercial vehicles. Source agency: Office for National Statistics Designation: Official Statistics not designated as National Statistics Language:...

The Productivity Conundrum

Additional economic analysis focusing on the interaction of GDP and the Labour Market. Source agency: Office for National Statistics Designation: Supporting material Language:...

Milk Production Northern Ireland

Milk production statistics show a comparison by month of the volume of raw milk collected from Northern Ireland farms. Source agency: Agriculture and Rural Development (Northern...

% of customers who were satisfied with the overall level of service provided

% of customers who were satisfied with the overall level of service provided

Customer Service Quarterly KPI Underlying Data 2019-20

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...