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NI Water's AIR submission to NIAUR regarding Customer Service

NI Water's Annual Information Return submission to NIAUR regarding Customer Service - 1

Customer and Support Group (CSG) contract

The London Borough of Barnet has entered into 2 major new contracts that will save the Barnet taxpayer over £165m over 10 years, and deliver a wide range of service improvements to Barnet...

Flood Risk Activity Exemptions

A flood risk exemption is for work on or near a main river or sea defence that is exempt from needing an environmental permit. You can search for matching registrations by holder name, reference...

Schools Waste - Activity (t)

Schools Waste - Activity (t)

Corporate Waste - Activity (t)

Corporate Waste - Activity (t)

NI Water AIR21 Customer Service 2 2020 2021

NI Water Annual Information Return 2020 2021 Table 5 Key Outputs Customer Service 2

NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

Mandatory Work Activity

The Mandatory Work Activity programme helps those who have been out of work for a long time to build their work related skills by providing work placements. The data includes individual level...

Economically active students

Economically active students Source: Census 2001 Publisher: Neighbourhood Statistics Geographies: Output Area (OA), Lower Layer Super Output Area (LSOA), Middle Layer Super Output Area (MSOA),...

GovWifi Active Users

Number of active users of GovWifi, measured daily, weekly and monthly

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Microencapsulation of bio-actives

Development of a delivery system for bio-active agents utilised within novel plant protection technologies.

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

Central Activities Zone

showing boundary of area defined in London Plan as containing a cluster of vitally important activities including central government offices, headquarters and embassies, the largest...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Active library users by age

A dataset showing the number of active library users by age band. An active library user is defined as someone who has borrowed/renewed a book or used a library computer within the last year

Map based index (GeoIndex) Active Mines and Quarries

This layer of the map based index (GeoIndex) shows the location and name of active mineral workings in the UK and is derived from the BGS BritPits (British Pits) database. The BritPits database of...