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NI Water's AIR submission to NIAUR regarding Customer Service

NI Water's Annual Information Return submission to NIAUR regarding Customer Service - 1

NI Water AIR21 Customer Service 2 2020 2021

NI Water Annual Information Return 2020 2021 Table 5 Key Outputs Customer Service 2

NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

Number of initiatives in borough's digital strategies for collaboration (data sharing/common standards)

A digital strategy is a plan for focusing and scaling up the benefits to the council, the place, and/or its customers (residents and businesses) of data assets and technology-focused projects and...

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Homelessness assessment (initial decision) - Already homelessness - relief duty owed - (YTD)

Homelessness assessment (initial decision) - Already homelessness - relief duty owed - (YTD)

Spend over £25,000 in HM Revenue & Customs

The spreadsheets below set out monthly details of HMRC’s and Revenue and Customs Digital Technology Services Limited (RCDTS) spending with suppliers covering transactions over £25,000. RCDTS was...

Customer Service Quarterly KPI Underlying Data Q1 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

UKGEOS Cheshire TH0424 Initial Core Scanning Dataset

An initial core scanning dataset from the TH0424 borehole that was drilled onshore at Thornton Science Park, Cheshire, UK as part of the UK Geoenergy Observatories (UKGEOS) Cheshire ground...

NI Water's AIR to NIAUR regarding Key Outputs Customer Service - 2

NI Water's Annual Information Return submission to NIAUR regarding Key Outputs Customer Service - 2

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

UKGEOS Glasgow - GGC01 Initial Borehole Information Pack

The borehole information pack from borehole GGC01, site 10 of the UK Geoenergy Observatories (UKGEOS) Glasgow facility. This initial data release pack from BGS contains composite and digital...

HM Revenue and Customs real time data page for energy consumption

Real time energy consumption data for the HM Revenue and Customs headquarter building. 100 Parliament Street, Whitehall.

Homelessness assessment (initial decision) - Threatened with homelessness - prevention duty owed - (YTD)

Homelessness assessment (initial decision) - Threatened with homelessness - prevention duty owed - (YTD)

Initial teacher education: inspections and outcomes as at 30 June 2019

Official statistics covering outcomes from initial teacher education inspections in the 2018 to 2019 academic year.