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Customer and Support Group (CSG) contract

The London Borough of Barnet has entered into 2 major new contracts that will save the Barnet taxpayer over £165m over 10 years, and deliver a wide range of service improvements to Barnet...

NI Water AIR21 Customer Service 2 2020 2021

NI Water Annual Information Return 2020 2021 Table 5 Key Outputs Customer Service 2

NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Revenue-based Taxes and Benefits: Non domestic rating in England and Wales

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...

Revenue-based Taxes and Benefits: Personal and stakeholder pensions by tax year

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...

Revenue-based Taxes and Benefits: Taxable benefits in kind and expenses payments

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...

AddressBase Islands

AddressBase® Islands delivers the detail for Northern Ireland, Isle of Man and the Channel Islands which you find in AddressBase Plus and AddressBase Premium. AddressBase Islands is available in...

AddressBase

Ordnance Survey's addressing product, AddressBase® matches 29 million Royal Mail postal address to unique property reference numbers (UPRN), bringing a geographical dimension to the matched...

GLA Ward-Level Population Projections 2012 Round, SHLAA-Based, Trend-Constraint Variant

GLA 2012 round ward-level population projections by 5yr age groups using 2009 SHLAA-based housing trajectories. These differ from the standard ward projections in that development data is used to...

Customer Service Quarterly KPI Underlying Data Q1 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

Spend over £25,000 in HM Revenue & Customs

The spreadsheets below set out monthly details of HMRC’s and Revenue and Customs Digital Technology Services Limited (RCDTS) spending with suppliers covering transactions over £25,000. RCDTS was...

BeeBase Scotland

Development of BeeBase systems for the Scottish Government and training in BeeBase for Scottish bee inspectors, Government staff and Science & Advice for Scottish Agriculture (SASA)

NI Water's AIR to NIAUR regarding Key Outputs Customer Service - 2

NI Water's Annual Information Return submission to NIAUR regarding Key Outputs Customer Service - 2

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued