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Freedom of Information Requests

Excel spreadsheet, contains requests and requestor details and compliance information, including numbers of request, and time for delivery

Customer Contacts Database

Contains customer contact details, vessel details and emails. Data collection ceased.

Customer contact information dataset

Customer contact data helps support the provision of the corporate data as well as assisting customers with their dealings with Companies House. For example contacting customers regarding -...

Coronavirus Service Requests

A data set which shows the service requests that have been made by Leeds residents for assistance during the Covid-19 Pandemic to the Covid-19 helpline.

Customer Complaints database

CRM (Customer Records Management) system used to record complaints to the Agency

Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

FOI and SAR Requests

Freedom of Information Act (FOI), Environmental Information Regulations (EIR) and Data Protection Act/Subject Access Requests (SAR) – Annual statistics since 2016/17. Data includes number...

Customer Relationship Management (CRM)

Lotus notes application holds customer info for HGV & PSV operators who already are/have expressed interest in Designated Premises or Authorised Testing Facilities. Allows tracking of...

Customer Access Points

List of customer access points, both face to face and electronic kiosks in Warwickshire includes location specified by latitude and longitude.

FOI Requests

The Freedom of Information Act 2000 (FOIA) requires all public authorities, including councils, to be open with information. The Act gives a general right to access to all types of recorded...

Overall Customer Centre Satisfaction (%) - CYC

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...

HM Revenue & Customs Receipts

Provides monthly and annual historical records on all HMRC Tax & NIC receipts, and Tax Credit payments. Previously listed under 'Revenue-based Taxes and Benefits: Tax receipts and...

Payments Rejected by Customers' Banks

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

FOI and Subject Access Requests

List of requests for information and subject access requests. This covers the subject and workflow event dates in responding to the requests

HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

Freedom of Information Requests

A dataset containing all requests under the Freedom of Information Act 2000 and Environmental Information Regulations 2004 recorded by the council in the past 5 years. This dataset is updated on a...

Goldmine' Customer Relations database

Contact details of customers

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Keypoint Customer Surveys Application

Veterans Welffare Service customer surveys