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Housing design quality of proposed Homes and Communities Agency funded schemes Kickstart Round 1 (2009) and Round 2 (2010)

An assessment of the design quality of housing schemes funded under the Homes and Communities Agency’s Kickstart funding scheme. Housing schemes proceeding to due diligence have been assessed, in...

Lifetime Homes

Data showing the percentage of Lifetime Homes approved.

Care homes

Full details on all care homes.

Care Home Sites

Care Home Sites Contains: Care Home site data. In the ‘Care Homes’ files, field 15 identifies the owning organisation of each individual Care Home organisation - in other words, their...

Customer Feedback Handler

Database to record customer feedback. The database records details of customers who have contacted DWP with compliments, complaints and suggestions. The system records Name, National Insurance...

Empty Homes

Data showing the amount of empty homes being brought back into use

Lifetime Homes

Data showing the percentage of dwellings developed to Lifetime Homes standards in Plymouth

Warm Home Discount

Official statistics in development on the Warm Home Discount scheme, providing figures on the number of households receiving the Warm Home Discount.

Care Home HQ

Care Home Headquarters Contains: Care Home HQ data. A standard across ODS data is to maintain a parent-child structure between organisations and their sites, building up a picture of the...

Design quality of affordable housing from the Homes and Communities Agency / CABE study 2008

A survey of the design quality of 218 affordable housing schemes, funded by the Housing Corporation. The survey was carried out in 2008. Surveyed housing schemes were new build and funded in either...

Customer Disputes Overpayment Decision

Customer level data - identifying where the customer has appealed against the overpayment decision and stopped recovery action pending the appeal result. Location: GB wide data Time Period: 14...

Council Tax Customer Satisfaction

Council Tax Customer Satisfaction survey 2018/19 - customer calls conducted quarterly

Customer contact information dataset

Data held within the Customer relationship management database containing data on customers and partners.

Customer Contact Records system

Student Loans Company Limited's Customer Contact operational data. Contains data on contacts made by customers.

Customer contact information dataset

Customer contact data helps support the provision of the corporate data as well as assisting customers with their dealings with Companies House. For example contacting customers regarding -...

Customer Contacts Database

Contains customer contact details, vessel details and emails. Data collection ceased.

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Complaints database

CRM (Customer Records Management) system used to record complaints to the Agency

Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.