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FOI Requests

The Freedom of Information Act 2000 (FOIA) requires all public authorities, including councils, to be open with information. The Act gives a general right to access to all types of recorded...

Overall Customer Centre Satisfaction (%) - CYC

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...

HM Revenue & Customs Receipts

Provides monthly and annual historical records on all HMRC Tax & NIC receipts, and Tax Credit payments. Previously listed under 'Revenue-based Taxes and Benefits: Tax receipts and...

Payments Rejected by Customers' Banks

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

FOI and Subject Access Requests

List of requests for information and subject access requests. This covers the subject and workflow event dates in responding to the requests

HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

Freedom of Information Requests

A dataset containing all requests under the Freedom of Information Act 2000 and Environmental Information Regulations 2004 recorded by the council in the past 5 years. This dataset is updated on a...

Goldmine' Customer Relations database

Contact details of customers

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Keypoint Customer Surveys Application

Veterans Welffare Service customer surveys

Freedom of Information requests

Annual request numbers since 2010 with percentage from each recorded source.

Customer Data Management System

Customer names, addresses, services delivered, interactions etc.

Customer Details Government Mail

Customer details including collection/delivery addresses /contractual info

National Archives - Customer complaints

Feedback from customers using the services of the National Archives

Customer Satisfaction - All

  Our Contact & Support centre regularly surveys customers to measure satisfaction with the telephone service received. Each survey period runs for 1 month and aims to record the...

Information Request Tracking System

Tracks Freedom of Information and Environmental Information Regulation requests submitted to Department for Food, Environment and Rural Affairs (Defra)

Customer Detail Regional Plus

Customer details including collection/delivery addresses/ contractual info (ceased operations 27/04/12)

GPS customer mailing lists

Lists of customers and stakeholders that are communicated to by GPS and business teams

Unacceptable Customer Behaviour records

The Unacceptable Customer Behaviour database replaced the Accidents and Assaults Database (in summer 2011) as the reporting system for staff to report incidents of unacceptable customer behaviour....