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Customer Complaints database

CRM (Customer Records Management) system used to record complaints to the Agency

Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

SLDC Trade Union Facility Time

SLDC Trade Union Facility Time. SLDC recognise Unison and GMB trade unions for negotiation and consultation purposes. Please note: SLDC does not have any trade union representatives who spend 50%...

Trade union facility time

Trade union facility time.

Customer Relationship Management (CRM)

Lotus notes application holds customer info for HGV & PSV operators who already are/have expressed interest in Designated Premises or Authorised Testing Facilities. Allows tracking of...

Monthly Trading Accounts (MTA)

FCO(S) - Monthly Trading Accounts

Customer Access Points

List of customer access points, both face to face and electronic kiosks in Warwickshire includes location specified by latitude and longitude.

Manchester Trade Union Facility Time

Trade Union Facilities for non-schools staff. This data set includes: Total number (absolute number and full time equivalent) of staff who are union representatives (including general, learning...

SPD - Protected Views

Identified Views that are protected. Upon accessing this Licensed Data you will be deemed to have accepted the terms of the Public Sector End User Licence - INSPIRE

HM Revenue & Customs Receipts

Provides monthly and annual historical records on all HMRC Tax & NIC receipts, and Tax Credit payments. Previously listed under 'Revenue-based Taxes and Benefits: Tax receipts and...

Payments Rejected by Customers' Banks

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Monthly Overseas Trade Statistics datasets and importers details

These are downloadable open format versions of the complete monthly Overseas Trade Statistics (OTS) and Importers Details datasets, with a 6 year archive of past data. They are published by HM...

HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

Goldmine' Customer Relations database

Contact details of customers

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Keypoint Customer Surveys Application

Veterans Welffare Service customer surveys

Trade Union Facility Time

Trade Union information as required under Transparency Code including numbers, unions and estimated spend.

Trade Union Facility Budget

A basic estimate of spending on Trade Unions at North Somerset Council

Trade Union Act

The Trade Union (Facility Time Publication Requirements) Regulations 2017 came into force on the 1st April 2017. These regulations place a legislative requirement on relevant public sector...