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Council Tax Customer Satisfaction

Council Tax Customer Satisfaction survey 2018/19 - customer calls conducted quarterly

Customer contact information dataset

Data held within the Customer relationship management database containing data on customers and partners.

Customer Contact Records system

Student Loans Company Limited's Customer Contact operational data. Contains data on contacts made by customers.

Design quality of affordable housing from the Homes and Communities Agency / CABE study 2008

A survey of the design quality of 218 affordable housing schemes, funded by the Housing Corporation. The survey was carried out in 2008. Surveyed housing schemes were new build and funded in either...

Customer contact information dataset

Customer contact data helps support the provision of the corporate data as well as assisting customers with their dealings with Companies House. For example contacting customers regarding -...

Customer Contacts Database

Contains customer contact details, vessel details and emails. Data collection ceased.

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Complaints database

CRM (Customer Records Management) system used to record complaints to the Agency

Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

Customer Access Points

List of customer access points, both face to face and electronic kiosks in Warwickshire includes location specified by latitude and longitude.

Overall Customer Centre Satisfaction (%) - CYC

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...

Affordable Homes Delivered

This indicator is part of the Council's corporate indicator set - KI H2 These figures are published every 6 months, at the half year and year end The 3 year target was to deliver 400 affordable...

Empty Homes Allocations

Bringing empty homes back into use is a priority for the Coalition Government. £70m of this funding has been assigned to the HCA to deliver a programme to bring empty properties back in to use as...

Affordable Homes Delivered

This indicator is part of the Council's corporate indicator set - KI H2 These figures are published every 6 months, at the half year and year end The 3 year target was to deliver 400 affordable...

Green Homes Grant Local Authority Delivery and Home Upgrade Grant

These official statistics monitor the delivery of measures through the Green Homes Grant Local Authority Delivery (LAD) and Home Upgrade Grant schemes. The tables provide analysis on the measures...

Payments Rejected by Customers' Banks

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly