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Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Care Home HQ

Care Home Headquarters Contains: Care Home HQ data. A standard across ODS data is to maintain a parent-child structure between organisations and their sites, building up a picture of the...

Overall Customer Centre Satisfaction (%) - CYC

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...

Customer Access Points

List of customer access points, both face to face and electronic kiosks in Warwickshire includes location specified by latitude and longitude.

Payments Rejected by Customers' Banks

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Goldmine' Customer Relations database

Contact details of customers

Keypoint Customer Surveys Application

Veterans Welffare Service customer surveys

Affordable Homes Delivered

This indicator is part of the Council's corporate indicator set - KI H2 These figures are published every 6 months, at the half year and year end The 3 year target was to deliver 400 affordable...

Empty Homes Allocations

Bringing empty homes back into use is a priority for the Coalition Government. £70m of this funding has been assigned to the HCA to deliver a programme to bring empty properties back in to use as...

Affordable Homes Delivered

This indicator is part of the Council's corporate indicator set - KI H2 These figures are published every 6 months, at the half year and year end The 3 year target was to deliver 400 affordable...

Customer Data Management System

Customer names, addresses, services delivered, interactions etc.

Customer Details Government Mail

Customer details including collection/delivery addresses /contractual info

Green Homes Grant Local Authority Delivery and Home Upgrade Grant

These official statistics monitor the delivery of measures through the Green Homes Grant Local Authority Delivery (LAD) and Home Upgrade Grant schemes. The tables provide analysis on the measures...

National Archives - Customer complaints

Feedback from customers using the services of the National Archives

Customer Satisfaction - All

  Our Contact & Support centre regularly surveys customers to measure satisfaction with the telephone service received. Each survey period runs for 1 month and aims to record the...

Customer database – HSE Books

The HSE Books Customer Database, held by HSE’s appointed storage and Distribution services provider holds the following information: There are 19,228 customer records (256 Active and 18,972 closed)...

Customer Detail Regional Plus

Customer details including collection/delivery addresses/ contractual info (ceased operations 27/04/12)