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- Published by:
- Colchester Borough Council
- Last updated:
- 08 August 2020
Customer satisfaction survey results for the Colchester Borough Homes call centre
- Published by:
- Department for Business, Energy and Industrial Strategy
- Last updated:
- 10 February 2016
To log details of the customer call including, name and contact details of the customer, reason for call, advice provided and call outcome. This provides both management information to DECC and...
- Published by:
- The Pensions Regulator
- Last updated:
- 12 December 2013
The Call Quality System contains details of all phone calls that are made to and from the regulator's customer support teams. This information will include personal data about the call (e.g. phone...
- Published by:
- Driving Standards Agency
- Last updated:
- 12 December 2013
Audio recording of customer calls made to the contact centre related to DSA services.
- Published by:
- Department for Education
- Last updated:
- 09 February 2017
Satisfaction and progression survey data for customers of Next Step collected one month (satisfaction) and six months (progression) after the adviser session (September 2011 - March 2012). Survey...
- Published by:
- Great Britain-China Centre
- Last updated:
- 10 February 2016
GBCC - Customers of GBCC
- Published by:
- Leeds City Council
- Last updated:
- 04 August 2021
**DUE TO TECHNICAL PROBLEMS THIS DATA IS CURRENTLY UNAVAILABLE**
Information showing customer contact to our Contact Centre and One Stop Centres by month.
Dataset Guidance
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- Published by:
- FCDO Services
- Last updated:
- 10 February 2016
FCO(S) - Agreements with customers
- Published by:
- Colchester Borough Council
- Last updated:
- 21 December 2019
Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage.
The...
- Published by:
- Colchester Borough Council
- Last updated:
- 08 August 2020
Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage.
The...
- Published by:
- Calderdale Metropolitan Borough Council
- Last updated:
- 15 January 2026
Information on customer contacts with the Council, including telephone, email, face-to-face and online contacts.
- Published by:
- City of York Council
- Last updated:
- 19 August 2021
% of external calls answered within 20 seconds - CYC.
This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out of...
- Published by:
- Durham County Council
- Last updated:
- 07 October 2024
Spatial dataset of Durham County Council Customer Access Points. Please see http://www.durham.gov.uk/article/1909/Customer-Access-Points for more information.
- Published by:
- Department for Work and Pensions
- Last updated:
- 12 December 2013
Database to record customer feedback. The database records details of customers who have contacted DWP with compliments, complaints and suggestions. The system records Name, National Insurance...
- Published by:
- Department of Finance and Personnel
- Last updated:
- 18 April 2014
Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website.
Source agency: Finance and Personnel (Northern...
- Published by:
- Intellectual Property Office
- Last updated:
- 12 December 2013
Customer contact data helps support the provision of the corporate data as well as assisting customers with their dealings with IPO. For example contacting customers regarding - acceptance or...
- Published by:
- Department for Work and Pensions
- Last updated:
- 12 December 2013
Customer level data - identifying where the customer has appealed against the overpayment decision and stopped recovery action pending the appeal result.
Location: GB wide data
Time Period: 14...
- Published by:
- Northern Ireland Statistics and Research Agency
- Last updated:
- 18 April 2014
Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website.
Source agency: Northern Ireland Statistics and Research...
- Published by:
- Met Office
- Last updated:
- 12 December 2013
Data held within the Customer relationship management database containing data on customers and partners.
- Published by:
- Student Loans Company Limited
- Last updated:
- 12 December 2013
Student Loans Company Limited's Customer Contact operational data. Contains data on contacts made by customers.