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% of Child Complaints responded to 'In Time'

% of Child Complaints responded to 'In Time'

% of LGSCO cases responded to 'In Time'

% of LGSCO cases responded to 'In Time'

% of FOI reviews responded to 'In Time'

% of FOI reviews responded to 'In Time'

% of EIR reviews responded to 'In Time'

% of EIR reviews responded to 'In Time'

% of Housing Ombudsman cases responded to 'In Time'

% of Housing Ombudsman cases responded to 'In Time'

Number of FOI reviews responded to 'In Time'

Number of FOI reviews responded to 'In Time'

Number of EIR reviews responded to 'In Time'

Number of EIR reviews responded to 'In Time'

% of Requests for Information responded to 'In Time'

% of Requests for Information responded to 'In Time'

% of Rights of Individuals responded to 'In Time'

% of Rights of Individuals responded to 'In Time'

% of 4Cs Complaints responded to 'In Time'

% of 4Cs Complaints responded to 'In Time'

Number of ICO cases responded to 'In Time'

Number of ICO cases responded to 'In Time'

Number of Requests for Information responded to 'In Time'

Number of Requests for Information responded to 'In Time'

% of ST1 complaints responded to within 5 days

% of ST1 complaints responded to within 5 days A complaint is 'any expression of dissatisfaction, however made, from a member of the public about the level or nature of a council service, policy...

% of Grade 1 4Cs Complaints responded to 'In Time'

% of Grade 1 4Cs Complaints responded to 'In Time'

Number of Rights of Individuals requests responded to 'In Time'

Number of Rights of Individuals requests responded to 'In Time'

Respond Correspondence

Record of customer contact with Customer Enquiry Unit and other DSA branches excluding Chief Executive's Office.

Respond Database

Archive of details of non-official correspondence.

Active locations

Details of locations and the different activities available.

Acute Hospital Activity

Summary of activity in the acute hospital sector of NHSScotland. Prior to December 2009 this publication was released as part of an overall "Acute Hospital Activity" publication. From March 2011...

Helpline activity

A breakdown of all FSA helpline activity including all phone calls, messages and emails that were received and processed for 2016.