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NI Water's AIR submission to NIAUR regarding Customer Service

NI Water's Annual Information Return submission to NIAUR regarding Customer Service - 1

Customer and Support Group (CSG) contract

The London Borough of Barnet has entered into 2 major new contracts that will save the Barnet taxpayer over £165m over 10 years, and deliver a wide range of service improvements to Barnet...

NI Water AIR21 Customer Service 2 2020 2021

NI Water Annual Information Return 2020 2021 Table 5 Key Outputs Customer Service 2

NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

Water Body Measures Lower Mersey

Water body measures are the actions which will be taken on the ground to help achieve water body objectives. They are brought about by a range of legal, policy or financial mechanisms and involve...

Cambridgeshire County Council Lower Layer Super Output Areas

Geographic data regarding the lower layer super output areas in Cambridgeshire.

Water Body RNAGS Lower Mersey

Water body reasons for not achieving good status (RNAGS) identify the pressures that are impacting the status classification of water bodies. Reasons for deterioration (RFDs) identify the...

Lower Layer Super Output Area (LSOA) boundaries

Digital SOA boundaries (map files) in formats: Shapefile, KML, GeoJSON, WMS or WFS formats. Source: Office for National Statistics (ONS) Publisher: Neighbourhood Statistics Geographies: Lower...

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

Lower Layer Super Output Areas (December 2001) Population Weighted Centroids

This file contains the population weighted centroids for lower layer super output areas as at 31 December 2001 in England and Wales. Contains both Ordnance Survey and ONS Intellectual Property...

Lower Layer Super Output Areas (December 2001) Population Weighted Centroids

This file contains the population weighted centroids for lower layer super output areas as at 31 December 2001 in England and Wales. Contains both Ordnance Survey and ONS Intellectual Property...

Housing affordability (lower quartile house prices to earnings ratio)

Housing affordability (lower quartile house prices to earnings ratio) *This indicator has been discontinued

Customer Service Quarterly KPI Underlying Data Q1 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

Cats per square kilometre- lower 95th percentile

This dataset is a modelled dataset, describing a lower estimate of cats per square kilometre across GB. The figures are aligned to the British national grid, with a population estimate provided for...

Dogs per square kilometre- lower 95th percentile

This dataset is a modelled dataset, describing a lower estimate of dogs per square kilometre across GB. The figures are aligned to the British national grid, with a population estimate provided for...