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NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

Alcohol-related Hospital Statistics

Alcohol-related discharges from general acute and psychiatric hospitals and provides an update on data presented in the Alcohol Statistics Scotland publications. Source agency: ISD Scotland (part...

Drug Related Hospital Statistics

Drug related hospital and psychiatric discharge statistics. Normally published as part of Drug Misuse Statistics Scotland publication, due to issues with data submissions being published...

Drug-related deaths in Scotland

The number of, and trends in, drug-related deaths in Scotland, broken down by, for example, age, sex, Health Board and Council areas and whether particular types of drug were found in the...

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

Drug and Alcohol related hospital statistics

Annual update of drug and alcohol related hospital discharges. Previously published as two seperate publications. Alcohol related statistics has undergone National Statistics accreditation and...

Performance-related pay - Home Office

Data on non-consolidated performance-related payments in the Home Office and its agencies..

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Older People Services Measuring Relative Needs

Older People Services Measuring Relative Needs Source agency: ISD Scotland (part of NHS National Services Scotland) Designation: National Statistics Language: English Alternative title: Older...

Impact indicator: fire related casualties

Fire-related casualties per 100,000 population #### How the figure is calculated: Number of fire-related casualties in England in the reporting period divided by latest ONS mid-year population...

Non-consolidated Performance Related Pay - Defra

Publication of information on Non-consolidated Performance Related Pay data for departments and their agencies from performance year 2010-11 Previous publications can be found via the link...

Relative Poverty across Scottish Local Authorities

New figures about the proportion of households in relative poverty in Scotland at local authority area level. Source agency: Scottish Government Designation: Official Statistics not designated as...

Smoking related behaviour and attitudes

Presents results from questions about smoking which were included on the ONS Omnibus survey at the request of the Health and Social Care Informtation Centre. Source agency: Office for National...

Customer Service Quarterly KPI Underlying Data Q1 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

Spend over £25,000 in HM Revenue & Customs

The spreadsheets below set out monthly details of HMRC’s and Revenue and Customs Digital Technology Services Limited (RCDTS) spending with suppliers covering transactions over £25,000. RCDTS was...

NI Water's AIR to NIAUR regarding Key Outputs Customer Service - 2

NI Water's Annual Information Return submission to NIAUR regarding Key Outputs Customer Service - 2