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% of residents who feel its important for them to feel part of their local community

% of residents who feel its important for them to feel part of their local community *This indicator is discontinued

Proportion of people who use services who feel safe

Proportion of people who use services who feel safe

Customer Satisfaction - All

  Our Contact & Support centre regularly surveys customers to measure satisfaction with the telephone service received. Each survey period runs for 1 month and aims to record the...

Customer Satisfaction Survey Results

  Our Customer Service Centre runs regular surveys to measure overall satisfaction with the service received. Each survey operates for a month and aims to record the views of as...

Proportion of people feeling supported to manage their condition (NHSOF 2.1)

This indicator measures the degree to which people with health conditions that are expected to last for a significant period of time feel they have had sufficient support from relevant services and...

NI 004 - Percentage of people who feel they can influence decisions in their locality

People who feel they can influence decisions in their locality.

Customers

GBCC - Customers of GBCC

% of Talkabout panel who disagree it is important to feel part of their local area

% of Talkabout panel who disagree it is important to feel part of their local area

% of Talkabout panel who agree it is important to feel part of their local area

% of Talkabout panel who agree it is important to feel part of their local area

Proportion of people who are feeling supported to manage their condition (CCGOIS 2.2)

Proportion of people feeling supported to manage their long-term conditions, based on responses to one question from the GP Patient Survey. Current version updated: Sep-17 Next version due: Sep-18

NI 004 - Percentage of people who feel they can influence decisions in their locality

People who feel they can influence decisions in their locality Source: Placed-Based Survey Publisher: DCLG Floor Targets Interactive Geographies: Local Authority District (LAD), County/Unitary...

Customer Agreements

FCO(S) - Agreements with customers

Customer Contact

Information on customer contacts with the Council, including telephone, email, face-to-face and online contacts.

Customer Access Points

Spatial dataset of Durham County Council Customer Access Points. Please see http://www.durham.gov.uk/article/1909/Customer-Access-Points for more information.

Customer Feedback Handler

Database to record customer feedback. The database records details of customers who have contacted DWP with compliments, complaints and suggestions. The system records Name, National Insurance...

AccessNI Customer Survey

Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website. Source agency: Finance and Personnel (Northern...

Customer contact information dataset

Customer contact data helps support the provision of the corporate data as well as assisting customers with their dealings with IPO. For example contacting customers regarding - acceptance or...

Customer Disputes Overpayment Decision

Customer level data - identifying where the customer has appealed against the overpayment decision and stopped recovery action pending the appeal result. Location: GB wide data Time Period: 14...

Council Tax Customer Satisfaction

Council Tax Customer Satisfaction survey 2018/19 - customer calls conducted quarterly

AccessNI Customer Survey

Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website. Source agency: Northern Ireland Statistics and Research...