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Customer Service help desk statistics

Service desk performance statistics against operational KPIs

HEAT Help Desk database

Database containing all call records logged by ETHOS users.

Libraries Annual Performance Data - Calendar Year

Manchester City Council Libraries Annual Performance Data by Calendar Year

Vantive Help Desk Incident Management

Details of IT Helpdesk calls requiring resolution

Carbon emissions across the city (tonnes of carbon dioxide equivalent) - (Calendar Year)

Carbon emissions across the city (tonnes of carbon dioxide equivalent) - (Calendar Year)

Under 18 conceptions (per 1,000 females aged 15-17) (Calendar Year)

Under 18 conceptions (per 1,000 females aged 15-17) (Calendar Year) *This indicator has been discontinued

Reported number of PEOPLE killed in road traffic accidents (Calendar Year) (LI 13a)

Reported number of PEOPLE killed in road traffic accidents (Calendar Year) (LI 13a) *Please note that data for the previous calendar year is provisional until it gets validated by DfT, which...

Average Annual Mean Nitrogen Dioxide concentration in Fulford (ug/m3) (Calendar Year)

Average Annual Mean Nitrogen Dioxide concentration in Fulford (ug/m3) (Calendar Year)

CO2 emissions (tonnes) per head of population (within LA scope) (Calendar Year)

CO2 emissions (tonnes) per head of population (within LA scope) (Calendar Year)

The maximum Nitrogen Dioxide concentration in Fulford (ug/m3) (Calendar Year)

The maximum Nitrogen Dioxide concentration in Fulford (ug/m3) (Calendar Year) If the published value is above 40µg/m3, the location has exceeded the Government’s health based annual mean...

Reported number of PEOPLE slightly injured in road traffic accidents (Calendar Year) (LI 13c)

Reported number of PEOPLE slightly injured in road traffic accidents (Calendar Year) (LI 13c) *Please note that data for the previous calendar year is provisional until it gets validated by DfT,...

Average Annual Mean Nitrogen Dioxide concentration in Gillygate / LMW (ug/m3) (Calendar Year)

Average Annual Mean Nitrogen Dioxide concentration in Gillygate / LMW (ug/m3) (Calendar Year)

Average Annual Mean Nitrogen Dioxide concentration in Fishergate/Paragon (ug/m3) (Calendar Year)

Average Annual Mean Nitrogen Dioxide concentration in Fishergate/Paragon (ug/m3) (Calendar Year)

Average Annual Mean Nitrogen Dioxide concentration in Salisbury Terrace (ug/m3) (Calendar Year)

Average Annual Mean Nitrogen Dioxide concentration in Salisbury Terrace (ug/m3) (Calendar Year)

Average Annual Mean Nitrogen Dioxide concentration in Lawrence St (ug/m3) (Calendar Year)

Average Annual Mean Nitrogen Dioxide concentration in Lawrence St (ug/m3) (Calendar Year)

Reported number of CHILDREN (0-15) killed in road traffic accidents (Calendar Year) (LI 13b)

Reported number of CHILDREN (0-15) killed in road traffic accidents (Calendar Year) (LI 13b) *Please note that data for the previous calendar year is provisional until it gets validated by DfT,...

The maximum Nitrogen Dioxide concentration in Gillygate / LMW (ug/m3) (Calendar Year)

The maximum Nitrogen Dioxide concentration in Gillygate / LMW (ug/m3) (Calendar Year) If the published value is above 40µg/m3, the location has exceeded the Government’s health based annual mean...

The maximum Nitrogen Dioxide concentration in Salisbury Terrace (ug/m3) (Calendar Year)

The maximum Nitrogen Dioxide concentration in Salisbury Terrace (ug/m3) (Calendar Year) If the published value is above 40µg/m3, the location has exceeded the Government’s health based annual...

The maximum Nitrogen Dioxide concentration in Fishergate/Paragon (ug/m3) (Calendar Year)

The maximum Nitrogen Dioxide concentration in Fishergate/Paragon (ug/m3) (Calendar Year) If the published value is above 40µg/m3, the location has exceeded the Government’s health based annual...

The maximum Nitrogen Dioxide concentration in Lawrence St (ug/m3) (Calendar Year)

The maximum Nitrogen Dioxide concentration in Lawrence St (ug/m3) (Calendar Year) If the published value is above 40µg/m3, the location has exceeded the Government’s health based annual mean...