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Customer/Contractor Data

Providing supplier data and validation of that data to other parts of the DFMS

Customer Feedback Handler

Database to record customer feedback. The database records details of customers who have contacted DWP with compliments, complaints and suggestions. The system records Name, National Insurance...

Customer relationship management

Personal information captured within the CRM system, relating to people contacting the Public Enquiries Team.

Spend over £25,000 in the Crown Prosecution Service

A monthly-updated list of all financial transactions spending over £25,000 made by the Crown Prosecution Service, as part of the Government's commitment to transparency in expenditure.

Crown Prosecution Service Sickness Absence Data

This data relates to the CPS Staff Sickness Absence reports. These give an analysis of the numbers and causes of sickness absence in the Service. The reports are produced quarterly, but provide an...

Crown Prosecution Service Workforce Management Information

This data shows staff numbers for the CPS (both payroll and non-payroll staff) expressed in Full Time Equivalents by Civil Service Grade in addition to payroll costs during the relevant periods.

Business Continuity Plans (BCP) and Direct Service Agreements (DSA)

Recovery plans to provide contingency arrangements for Estates & Support Services (ESS) across the HMRC estate in the event of failure. Updated: annually.

Data Losses

The number of incidents and customers affected by losses of data. Updated: monthly.

Data Losses

The number of incidents and customers affected by losses of data. Updated: monthly.

% of customers who were satisfied with the overall level of service provided

% of customers who were satisfied with the overall level of service provided

Customer Service Quarterly KPI Underlying Data 2019-20

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data 2018-19

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Stamp duty land tax: Property prices

Estimated numbers of transactions, value of transactions and total yield attributable to residential and non residential land and property Source: HM Customs and Revenue Publisher: HM Customs and...

Personal Incomes from tax records

Income earned and tax paid by economic activity. Breakdowns provided for those employed and self-employed. Source: HM Customs and Revenue Publisher: HM Customs and Revenue Geographies: Local...

International Trade

Administrative datasets on Customs Duties, other taxes due and administer International Trade

International Trade

Administrative datasets on Customs Duties, other taxes due and administer International Trade

Child Tax Credit and Working Tax Credit Statistics, Provisional

Detailed view of Tax Credits customers and their entitlement at snapshot points in time in April or December; includes geographical breakdown at country, region, local authority and parliamentary...

HMRC Air Travel

A spreadsheet containing details of air travel by HM Revenue & Customs during 2011 to 2012.

HMRC Risk and Intelligence Service / Local Compliance National Delivery Schedule

Database of Local Compliance National Delivery Schedules cases

HMRC Risk and Intelligence Service / Local Compliance National Delivery Schedule

No. of cases required compared to the no. issued. Updated: monthly.