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IT Unavailability

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

The time that information systems are unavailable. Updated: monthly.

Complaints

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

Formal complaints made to HMRC. Updated: monthly.

Large Business Strategy (LBS) Core System - Risk management system

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 12 December 2013

LBS risk management system. Updated: monthly.

Post Accuracy

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 30 August 2013

Accuracy measures for HMRC post. Updated: monthly.

IT Unavailability

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 30 August 2013

The time that information systems are unavailable. Updated: monthly.

HMRC Risk and Intelligence Service / Local Compliance National Delivery Schedule

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 30 August 2013

No. of cases required compared to the no. issued. Updated: monthly.

Staff Sickness Absence Reports

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

Details of rolling 12 months and monthly sickness absence.

Post Inventory

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

The amount of work on hand for defined items. Updated: monthly.

Invoices Prompt Payments

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

The proportion of invoices paid to agreed timescales. Updated: monthly.

Businesses Admin Burden

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

The cost to business of complying with HMRC requirements. Updated: monthly.

Budget and Actuals figures

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

HMRC expenditure versus the budgeted expenditure. Updated: monthly.

Asset Recovery data

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

Confiscation Orders and Cash Seizures/forfeitures. Updated: monthly.

Invoices Prompt Payments

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 12 December 2013

The proportion of invoices paid to agreed timescales. Updated: monthly.

Gambling Accounting Centre data (GAC)

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 30 August 2013

Betting, gaming and lottery duties returns. Updated: monthly.

Ancillary Costs Survey (ACS)

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 30 August 2013

Stratified sample survey of Intrastat Traders. Updated: monthly.

Office Carbon Emissions

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

The carbon emitted from offices used by HMRC. Updated: monthly.

Grievances

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

Number of grievances cleared within agreed timescales. Updated: monthly.

Data Losses

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

The number of incidents and customers affected by losses of data. Updated: monthly.

Mandatory Training

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 10 February 2016

Number of staff taking up mandatory training. Updated: monthly.

Office Carbon Emissions

• Availability: Not released
• Published by: HM Revenue and Customs
• Last updated: 19 December 2013

The carbon emitted from offices used by HMRC. Updated: monthly.