Bus Passenger Satisfaction Survey

• Published by: Transport Focus
• Last updated: 08 July 2026
• Topic: Transport
• Licence: Open Government Licence

Summary

The report contains the annual results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey they have just undertaken including the bus stop environment, 'on the bus' factors, and their overall satisfaction.

The Bus Passenger Satisfaction Survey (BPSS) has been in existence since April 2000, following the announcement by Government at the bus summit in November 1999 that it would carry out regular surveys to monitor user perceptions of local bus services. In April 2010 Passenger Focus (now known as Transport Focus) assumed responsibility from the Department for Transport for the survey.

Source agency: Passenger Focus Designation: National Statistics Language: English Alternative title: Bus Passenger Satisfaction Survey - Annual Results

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Data links

Link to the data	Format	File added	Data preview
BPSS home page	HTML	10 August 2015	Not available
BPSS home page (archived TF)	HTML	10 August 2015	Not available
2010/2011 regression analysis	PDF	11 February 2014	Not available
2010/2011 Q4 fieldwork quality report (archived)	PDF	11 February 2014	Not available
2010/2011 Q4	PDF	11 February 2014	Not available
2010/2011 and Q1 2011 (archived)	PDF	11 February 2014	Not available

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