Respond - Independent Case Examiner Complaints Database

Availability:: Not released
Published by:: Department for Work and Pensions
Last updated:: 10 February 2016
Topic:: Education
Licence:: Other Licence
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Summary

Database containing details of clients who have made formal complaints about DWP Agencies and some private sector providers contracted by DWP to deliver services. Information recorded includes: Case Reference, Name, date complaint received, date complaint cleared, stage of case when cleared, Business Unit/Agency/Contractor, overall result, time taken to clear the case and number of cases outstanding.

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