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Customer Contacts 24-25

Customer Contact

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Services CMBC telephone Customer First Inbound calls Customer First service requests Customer First in person enquiries Unique web visits E-forms Live Chat agent Live Chat Digital Assistant Emails received Facebook messages responded to Twitter messages responded to Overall total by any contact method Total for SR's and eforms Total excluding SR's and eforms Total for CF, F2F, Eforms, Email and Chat Customer First (phonecalls and SRs) F2F Digital Access Web inc Eforms
Community Safety 0 0 45 0 7,476 0 485 0 1,096 0 0 9,102 45 9,057 1,581 45 0 1,581 7,476
Building Control 0 0 0 0 24,177 53 53 0 39 0 2 24,324 53 24,271 145 0 0 94 24,230
Markets 0 0 0 0 46,453 0 16 0 13 0 0 46,482 0 46,482 29 0 0 29 46,453
Waste 0 20,640 10,346 1,186 1,693,907 79,531 1,257 5,681 9,495 256 243 1,822,542 89,877 1,732,665 117,790 30,986 1,186 16,932 1,773,438

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