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Customer Contacts 22-23

Customer Contact

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Services CMBC telephone Customer First Inbound calls Customer First service requests Customer First in person enquiries Unique web visits E-forms Live Chat agent Live Chat Digital Assistant Emails received Facebook messages responded to Twitter messages responded to Overall total by any contact method Total for SR's and eforms Total excluding SR's and eforms Total for CF, F2F, Eforms, Email and Chat Customer First (phonecalls and SRs) F2F Digital Access Web inc Eforms
Community Safety 0 0 72 7 11,880 0 115 0 335 0 1 12,410 72 12,338 457 72 7 451 11,880
Building Control 0 0 4 0 63,383 80 105 0 24 0 0 63,596 84 63,512 209 4 0 129 63,463
Markets 0 0 0 0 27,777 0 0 0 25 0 0 27,802 0 27,802 25 0 0 25 27,777
Waste 0 23,319 9,040 114 1,312,681 46,234 1,272 5,071 6,149 18 655 1,404,553 55,274 1,349,279 82,159 32,359 114 13,165 1,358,915

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