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HMRC Customer Experience ScoresData on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed
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Download this file| Jun-08 | Sep-08 | Dec-08 | Mar-09 | Jun-09 | Sep-09 | Dec-09 | Mar-10 | Jun-10 | Sep-10 | Dec-10 | Mar-11 | Jun-11 | |
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| All Customers customer experience score | 72.8 | 73.9 | 74.9 | 76 | 76.4 | 75.2 | 75.3 | 76 | 74.2 | 72.5 | 71.5 | 71.6 | 72.4 |
| All Customers confidence interval (+/-) | 1.9 | 1.9 | 1.8 | 1.8 | 1.8 | 1.9 | 1.9 | 1.9 | 2 | 1.8 | 2.2 | 2.3 | 2.4 |
| Individuals customer experience score | 73 | 74 | 73.3 | 74.5 | 76.5 | 75.6 | 75.3 | 75.3 | 74.7 | 73.1 | 70 | 68.3 | 70.7 |
| Individuals confidence interval (+/-) | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.6 | 1.7 | 1.7 | 1.8 | 2 | 2.3 | 2.4 |