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Q1 2017-18 Performance Indicators

LBB Performance Reporting 2017/18

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Committee Type of indicator Ref No Indicator Polarity 2017/18 Annual Target 2017/18 Q1 Target 2017/18 Q1 Result RAG 2016/17 Q4 Result DOT Short Term (From Q4 2016/17) 2016/17 Q1 Result DOT Long-Term (From Q4 2015/16) Benchmarking
Policy and Resources CPI CG/S22 Council tax collection (not in year) Bigger is Better 98.50% Monitor 98.40% 98.50% Worsening 98.30% Improving Outer London 97.0% (2016/17, DCLG)
Policy and Resources CPI CG/S23 Business rate collection (not in year) Bigger is Better 99.00% Monitor 99.10% 99.10% Same 98.10% Improving Outer London 98.6% (2016/17, DCLG)
Policy and Resources CPI CG/S14 Percentage of residents who are satisfied with the way the council runs things Bigger is better 74% 74% 70% Green 71% Same 74% Same London 63% National 65% (February 2017, LGA)
Policy and Resources CPI CG/S19 Percentage of residents who report that it is easy to access council services Bigger is better 70% 70% 60% Red Amber Question 66% Worsening No benchmark available

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