| OFWAT Code |
PC no. |
Performance commitment |
Definition |
As defined on page number |
Units |
2014-15 performance level - actual |
2015-16 performance level - actual |
2016-17 performance level - actual |
2017-18 performance level - actual |
2018-19 performance level - actual |
2019-20 performance level - actual |
|
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We provide you with water that is clean and safe to drink |
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|
|
|
|
|
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| WA1 |
1 |
Drinking water quality |
This measures the quality of our water at the customers’ taps. We take water samples based on the DWI sampling programme, and the results are used to determine the percentage of samples that are at or above pre-defined standards. |
P41 |
% |
99.953 |
99.954 |
99.962 |
99.953 |
99.962 |
99.949 |
| WA2 |
2 |
Significant drinking water events which require corrective action |
Any significant incident where the Drinking Water Inspectorate (DWI) has required us to take corrective action to maintain compliance or protect public health. Essentially, this refers to the number of times that the DWI feels that we haven’t dealt with a situation appropriately when we’ve had to notify customers that the quality of our water is not up to acceptable standards. |
|
number (nr) |
3 |
5 |
3 |
4 |
5 |
1 |
