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Performance Indicator : CFS01

Overall Customer Centre Satisfaction (%) - CYC

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KpiId KpiName Value DataType Period StartDate EndDate CollectionFrequency
CFS01 Overall Customer Centre Satisfaction (%) - CYC 67.21 % Percentage 2010/2011 2010-04-01 2011-03-31 Monthly
CFS01 Overall Customer Centre Satisfaction (%) - CYC 73.84 % Percentage 2010/2011_Q3 2010-10-01 2010-12-31 Monthly
CFS01 Overall Customer Centre Satisfaction (%) - CYC 72.32 % Percentage 2010/2011_Oct 2010-10-01 2010-10-31 Monthly
CFS01 Overall Customer Centre Satisfaction (%) - CYC 79.33 % Percentage 2010/2011_Nov 2010-11-01 2010-11-30 Monthly

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