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Affordable Housing Customer Survey

Affordable houses customer survey

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Ref No	RP	Scheme	Tenure	Type	Bed	Residents	DHC	Transfer	H2BSW	Other	If you answered Other	How did you apply - tell us more	Enough Info?	Useful Info?	RP Service	Rp Service Comments	Well Designed	Storage Space	Struggle to store?	Layout	Kitchen Style	Prefered Kitchen	Noise?	What Noise?	Shared Areas	Shared Area comments	Like Most?	Like least?	Financial Support?	Finance Support?	Affordable?	Affordable Comment?	Energy Bills	Energy	Car?	Parking?	ViParking?	Parking comments	No. Cars	Safe Home?	TUM Safe Home	Safe Outside?	TUM Safe Out	Home Attractive?	Home Attractiveness comment	Street Attractive?	Street Attractiveness comment	Shops	Schools	Parks	Community	Health	Public Transport	1	2	3	4	5	6	7	8	9	10	11	12	Disability	Have adaptions been made	Happy with Adaptions	Adaptations	Overall satisfaction	Comments	Age	Gender
245	Westward	273 Tavistock	Rented	House	3	No answer	Good					Need a larger property	Yes		Good		No	Satisfied		Dissatisfied	Separate Kitchen	Kitchen / Diner	Yes	Noise from the main road (Tavistock Road)	Yes		The storage space and the location	The size of the kitchen and bedroom	No		No	£633 PCM is expensive for a social house.	Cheaper	Because of solar panels.	Yes	Yes	Yes		2	Yes		Yes		Yes		Yes		Good	Good	Good	Good	Very Good	Good	Size of home	Appearance of scheme / home	Facilities in home	Layout of home	Amount of storage space	Feeling safe	Sound insulation	Defect / repair service	Local area	front / back gardens	Layout of estate	Other	No				Dissatisfied	The kitchen size is the main issue in the house. It is a bit narrow and the space can only just fit two people. I would recommend a kitchen diner for future accommodation.	26-50	Female
249	Westward	273 Tavistock	Shared Ownership	House	2	No answer				Very Good	Westward Housing	To become a home owner	No	It would have been useful to see plans and have room sizes	Good		Yes	Satisfied		Satisfied			No		Yes		The size	Nothing	No		No		No difference		Yes	Yes	No		1	Yes		Yes		Yes		Yes	Although someone has dumped a wardrobe and carpet in our bay.	Good	Good	Good	Good	Good	Good	Appearance of scheme / home	Feeling safe	Size of home	Sound insulation	Local area	Layout of estate	Amount of storage space	front / back gardens	Layout of home	Facilities in home	Defect / repair service	Other	No				Satisfied		26-50	Male
251	Westward	273 Tavistock	Shared Ownership	House	2	1				OK		Asked to leave by family or friends	No	More in-depth information on shared ownership. Information on design and construction of home (My home is designed as a 'home for life' which I have subsequently discovered)	OK	Issues with the property are reported to the Housing Association who inform the builder but one one checks the work is satisfactorily completed from the Housing Association.	Yes	Satisfied		Satisfied	Separate Kitchen	Seperate Kitchen	No	Not often, but traffic noise is an issue.	Yes		Good sound insulation and quiet neighbours. Good size for my needs and good location.	Frustrated with the finish of the property and the easily avoidable snags.	No		Yes	Only affordable through Shared Ownership scheme.	Cheaper	Solar panels, better insulation and efficient appliances / boiler	Yes	Yes	No	Some households require more than one parking space which restricts the use of free visitor spaces.	1	Yes		Yes		Yes		Yes		Good	N/A	OK	Good	OK	Good	Feeling safe	Sound insulation	Facilities in home	Defect / repair service	front / back gardens	Appearance of scheme / home	Layout of home	Size of home	Amount of storage space	Layout of estate	Local area	Other	No				Neutral		26-50	Male
254	Westward	273 Tavistock	Shared Ownership	House	3	No answer			Good			Other	Yes		Good		Yes	Dissatisfied	Christmas decorations / suit cases etc.	Satisfied	Separate Kitchen	Kitchen / Diner	No		Yes		The location and Size	A bigger garden would be nice	No		Yes		More expensive	Larger property than I had before.	Yes	Yes	No		2	Yes		Yes		Yes		Yes		Good	Good	OK	Good	Very Good	Very Good	Feeling safe	Size of home	front / back gardens	Facilities in home	Layout of home	Appearance of scheme / home	Amount of storage space	Local area	Layout of estate	Defect / repair service	Sound insulation	Other	No				Satisfied		26-50	Female