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NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage. Source: Cabinet Office (CO) Publisher: DCLG Floor...

Department for Environment, Food and Rural Affairs (Defra) Customer Contact Unit (CCU) correspondence tracking system

Department for Environment, Food and Rural Affairs (Defra) Customer Contact Unit (CCU) correspondence tracking system

Customer Feedback Handler

Database to record customer feedback. The database records details of customers who have contacted DWP with compliments, complaints and suggestions. The system records Name, National Insurance...

Contact Centre Database (CCD)

Monthly data sets with interview data from contact centre customers. Updated: monthly/quarterly/six monthly and annual datasets. Data coverage: 2010/11, 2011/12, 2012/13, 2013/14

Goldmine' Customer Relations database

Contact details of customers

Customer Relationship Management System

Customer Relationship Management System contains details of individuals and organisations that have made contact with the regulator since 2006. This will include personal details and will include...

Customer Relationship Management (CRM)

Lotus notes application holds customer info for HGV & PSV operators who already are/have expressed interest in Designated Premises or Authorised Testing Facilities. Allows tracking of...

Contact database

Contact database for communications purposes contains contact information and contact history and response. The data is split in to those contacts that are managed automatically and those which...

Customer Account Management (CAM Lite)

The Customer Account Management (CAMLite) Database is used to maintain records of customer contact, including change of address and change of payment method details. The database includes...

Overall Customer Centre Satisfaction (%) - CYC

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...

National Archives - Calls to the Contact Centre

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

Schools contacts

This data set is no longer updated. Please visit [https://datamillnorth.org/dataset/leeds-schools-all-information](https://datamillnorth.org/dataset/leeds-schools-all-information) which contains...

Customer Information System

The Customer Information System contains a record for all individuals who have registered and been issued with a National Insurance number. Under the Social Security Act 1948, all individuals that...

Advertising Contact

Advertising Contact details and correspondence with manufacturers and Importers. Market surveillance reports includes records relating to the criminal justice system.

Customer Satisfaction - All

  Our Contact & Support centre regularly surveys customers to measure satisfaction with the telephone service received. Each survey period runs for 1 month and aims to record the...

National Archives - Calls to the Contact Centre 2019-20

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

Customers

GBCC - Customers of GBCC

Bradford school contacts

Key contact information for schools in Bradford.

Apprentice contact list

Contact details, location and line manager for all apprentices