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Customer Service Quarterly KPI Underlying Data Q3 2016-17

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q4 2016-17

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q2 2017-18

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q3 2017-18

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q1 2017-18

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q3 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q4 2015-16

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q2 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q2 2015-16

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q4 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q3 2015-16

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q1 2015-16

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Department for Environment, Food and Rural Affairs (Defra) Customer Contact Unit (CCU) correspondence tracking system

Department for Environment, Food and Rural Affairs (Defra) Customer Contact Unit (CCU) correspondence tracking system

Number of customers in long-term residential and nursing care at the period end - (Snapshot)

Number of customers in long-term residential and nursing care at the period end - (Snapshot)

NI Water Key Outputs Customer Complaints Data for Consumer Council for Northern Ireland 2019 2020

NI Water Annual Information Return - Key Outputs Customer Complaints Data for Consumer Council for Northern Ireland 2019 2020

Customer/Contractor Data

Providing supplier data and validation of that data to other parts of the DFMS

Customer Information System

Details of war pension information drawn from casework

HR Customer Queries

HR

Customer relationship management

Personal information captured within the CRM system, relating to people contacting the Public Enquiries Team.

NI Water's Annual Information Return submission to NIAUR regarding outstanding revenue and customer services operating expenditure

NI Water's Annual Information Return submission to NIAUR regarding outstanding revenue and customer services operating expenditure