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Customer Access Points

Spatial dataset of Durham County Council Customer Access Points. Please see http://www.durham.gov.uk/article/1909/Customer-Access-Points for more information.

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage. Source: Cabinet Office (CO) Publisher: DCLG Floor...

Requests for information

Data Protection Act section 29/35 Files. Details of requests for information including details of individuals and tests etc

Customer Feedback Handler

Database to record customer feedback. The database records details of customers who have contacted DWP with compliments, complaints and suggestions. The system records Name, National Insurance...

Freedom of Information Requests

Excel spreadsheet, contains requests and requestor details and compliance information, including numbers of request, and time for delivery

Coronavirus Service Requests

A data set which shows the service requests that have been made by Leeds residents for assistance during the Covid-19 Pandemic to the Covid-19 helpline.

FOI and SAR Requests

Freedom of Information Act (FOI), Environmental Information Regulations (EIR) and Data Protection Act/Subject Access Requests (SAR) – Annual statistics since 2016/17. Data includes number...

AccessNI Customer Survey

Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website. Source agency: Finance and Personnel (Northern...

Customer contact information dataset

Customer contact data helps support the provision of the corporate data as well as assisting customers with their dealings with IPO. For example contacting customers regarding - acceptance or...

Customer Disputes Overpayment Decision

Customer level data - identifying where the customer has appealed against the overpayment decision and stopped recovery action pending the appeal result. Location: GB wide data Time Period: 14...

Council Tax Customer Satisfaction

Council Tax Customer Satisfaction survey 2018/19 - customer calls conducted quarterly

FOI Requests

The Freedom of Information Act 2000 (FOIA) requires all public authorities, including councils, to be open with information. The Act gives a general right to access to all types of recorded...

AccessNI Customer Survey

Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website. Source agency: Northern Ireland Statistics and Research...

Customer contact information dataset

Data held within the Customer relationship management database containing data on customers and partners.

Customer Contact Records system

Student Loans Company Limited's Customer Contact operational data. Contains data on contacts made by customers.

Customer Contacts Database

Contains customer contact details, vessel details and emails. Data collection ceased.

Customer contact information dataset

Customer contact data helps support the provision of the corporate data as well as assisting customers with their dealings with Companies House. For example contacting customers regarding -...

FOI and Subject Access Requests

List of requests for information and subject access requests. This covers the subject and workflow event dates in responding to the requests

Customer Complaints database

CRM (Customer Records Management) system used to record complaints to the Agency

Freedom of Information Requests

A dataset containing all requests under the Freedom of Information Act 2000 and Environmental Information Regulations 2004 recorded by the council in the past 5 years. This dataset is updated on a...